Business Continuity

  • Well-architected bespoke solutions, CRM platforms and ERP systems are crucial for business operations. However, even minor technical issues can shut down productivity if enterprises lack IT support for maintaining continuity during outages. A trusted provider furnishes resilient hosting, comprehensive monitoring and expert assistance so companies can rapidly bounce back from disruptions.

    IT Support Principles For Guaranteeing Uptime

    Leading managed service providers follow ITIL practices emphasising business continuity across four pillars:

    1. Availability Management - Proactive monitoring, redundancy provisions, backups and setting user expectations minimise disruptions. Issues are promptly flagged through automated alerts.

    2. IT Service Continuity - Contingency plans detailing failover procedures and restoration priorities are maintained. Step-by-step runbooks guide technicians during incidents.

    3. Information Security - Hardening systems against threats, patching vulnerabilities, encryption and access controls prevent confidential data loss.

    4. Compliance - Software updates and licenses are tracked for strong vendor audit trails. Industry regulations are fulfilled through stringent controls.

    By furnishing robust continuity provisions spanning hardware hosting, software maintenance and responsive support, disruptions stay brief without affecting key functions. Bespoke Software Continuity Considerations

    Since bespoke solutions are custom-built for specific tasks, developers provide specialised continuity support:

    1. Documentation - Thorough architecture diagrams, environment details, component dictionaries, admin guides and configuration notes aid diagnostics and troubleshooting.

    2. Version Control - System revisions are tracked so consultants can identify bad code deployments causing outages and swiftly rollback.

    3. Backup Verification - Regularly sample backup contents to ensure corrupted data isn't being overwritten during scheduled cycles.

    4. Offsite Replication - Critical application data and infrastructure configurations are replicated to secondary facilities for swift restoration after disasters at primary site.

    5. Developer Access - Source code access enables consultants to implement complex fixes, build workarounds, rewrite broken components and reverse-engineer problems.

    By furnishing infrastructure transparency, recovery mechanisms and rapid fixes for unique code, bespoke continuity stays resilient. CRM Platform Continuity Support

    As sales teams heavily rely on CRM systems, continuity demands focus on:

    1. Cloud Hosting - Web-based SaaS platforms leverage cloud infrastructure with automatic failover and geo-redundancy across data centres minimising downtimes.

    2. Export Safeguards -offline backups allow restoring clean data after online database corruption. Test integrity of exported data periodically.

    3. Sandbox Environments - Pre-production sandboxes replicate live environments for testing upgrades, fixes and customisations so issues are contained before deployment.

    4. User Self-Help - Online knowledge bases, FAQs and chatbots empower users to troubleshoot basic problems without opening tickets. Track usage patterns.

    5. Failover Procedures - During catastrophic outages, quickly shift essential functions to temporary Excel/Google Sheets templates performed manually till restoration.

    Proactive continuity provisions sustain CRM availability despite disruptions so sales productivity doesn't nosedive. ERP Continuity Support and Disaster Recovery

    Due to deep supply chain, financial and operational integration, ERP failures severely impact productivity mandating robust continuity:

    1. High-Availability Clustering - Critical ERP application and database servers are clustered for no-downtime failover with redundant nodes continuously synced.

    2. Near Real-Time Replication - Transaction logs and data are replicated at secondary sites where hot backups facilitate rapid restoration after disasters.

    3. Isolated Test Environments - Sandbox ERP replicas help validate upgrades, bug fixes and new integrations without risking production environments.

    4. Dedicated Support Team - Designated 24/7 ERP support squad having vendor-specific expertise supplement overstretched internal IT handling incidents promptly.

    5. Customisation Documentation - Solutions diagrams detailing bespoke elements like custom reports, scripts, plugins and third-party bolt-ons enable better diagnoses and troubleshooting.

    6. User Analytics - Analyse usage patterns to scale ERP appropriately as more employees get onboarded and transaction volumes grow.

    By aligning continuity planning to ERP architecture complexities, outages become manageable without widespread disruption. Questions For Prospective IT Support Partners

    Choosing managed service providers delivering genuine continuity support across bespoke, CRM and ERP solutions entails asking:

    • How quickly can your technical teams implement failover procedures or disaster recovery mechanisms during severe outages as per SLAs?

    • What infrastructure redundancy levels, clustering configurations and backup provisions do you furnish for high uptime guarantees? • Do you maintain custom solutions code, configurations and environment details for agile restoration during incidents?

    • How often are recovery measures like backups, replication jobs, contingency runbooks tested for efficacy?

    • What proactive monitoring, performance analytics and resilience provisions are undertaken?

    • How competent are your bespoke software developers, CRM specialists and ERP consultants in supporting technologies we have implemented?

    • What self-help tools, notifications and reporting do clients receive for transparency on issues being fixed?

    • Will staff supporting our stack stay assigned long-term for proper knowledge continuity as per contracts?

    Using the criteria above allows evaluating if support partners can deliver appropriate continuity across your mission-critical solutions.

    I hope this guide covering business continuity considerations around bespoke, CRM and ERP systems clarifies how resilient IT support strategies prevent enterprises suffering costly outages and downtimes. Please let me know if you need any further guidance!

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